NOVA Striping, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact information (email, phone number, mailing address)
- Property address and service location details
- Payment and billing information
- Service preferences and project specifications
- Communication history and service requests
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address and device information
- Browser type and version
- Pages visited and time spent on pages
- Referring website addresses
- Location data (with your permission)
2. How We Use Your Information
We use the information we collect for the following purposes:
- Providing and managing our services
- Processing service requests and estimates
- Communicating with you about services, scheduling, and updates
- Processing payments and maintaining billing records
- Improving our website and services
- Sending marketing communications (with your consent)
- Complying with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We may share information with third-party vendors who perform services on our behalf (payment processing, scheduling software, communication platforms)
- Business Transfers: In connection with any merger, sale, or transfer of company assets
- Legal Requirements: When required by law, court order, or government regulation
- Protection of Rights: To protect our rights, property, safety, or that of others
- With Your Consent: When you explicitly authorize us to share your information
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookie preferences through your browser settings. Disabling cookies may limit website functionality.
5. Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and billing information are typically retained for seven years to comply with Virginia business record requirements.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Opt-Out: Unsubscribe from marketing communications at any time
- Portability: Request a copy of your information in a structured format
To exercise these rights, please contact us using the information provided below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
10. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.
11. Virginia Privacy Rights
Virginia residents have rights under the Virginia Consumer Data Protection Act (VCDPA), including the right to access, correct, delete, and obtain a copy of personal data, as well as the right to opt out of targeted advertising and profiling.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
NOVA Striping, LLC
20253 Seneca Sq
Ashburn, VA 20147
Phone: (703) 263-8800
Email: [email protected]
By using our services or website, you acknowledge that you have read and understood this Privacy Policy.